Filing a complaint Bullish Europe GmbH

Our Customer Support team is here to assist you with any issues at support@bullish.com.

If you have any complaints, you may contact us at complaints.de@bullish.com.

You may also report your complaint, e.g. if you are not satisfied with the response provided, to the Federal Financial Supervisory Authority (Bundesanstalt für Finanzdienstleistungsaufsicht – BaFin).

You can complain to us free of charge via email: complaints.de@bullish.com or mail your complaint to our office address. You will find further information on how to submit your complaint to Bullish Europe GmbH (FKA Bullish DE Custody GmbH (“BEU”)) and our complaints handling process in the “Complaints Handling Information”. You can, but do not have to, use the “Complaints Handling Form”. As further described in the Complaints Handling Information, you will receive an acknowledgement of your complaint with the date of its receipt. If you submitted via email, you will receive the acknowledgement with a copy of the complaint within one working day.

Customers can download the Complaints Handling Information and/ or the Complaints Handling Form and submit it via email or via post to our office address.