Depositing cash via bank transfer

This guide provides the step-by-step instructions for funding your trading account with cash using a bank transfer. Following these steps carefully especially the rules regarding account name and deposit memo is essential to prevent delays and ensure your funds are credited correctly.

Please note that certain users may not have the option to deposit cash enabled. You can view the available funding methods on the deposit screen after logging in.

1. Log in to your trading account.

2. Select the Deposit option.

3. Select the Cash option.

4. Select the currency you wish to deposit.

5. Select the specific transfer method (e.g. Fedwire, SEPA)

6. Locate your unique Deposit Memo. This code is mandatory for us to credit the funds to your account.

7. Copy all displayed bank account details and your unique Deposit Memo.

1. Use a bank account under the same name as your registered name on our platform. If you are a corporate entity, transfers from a personal account will be rejected.

2. Use the exact network indicated in the instructions (e.g., Fedwire, SEPA). Using an unsupported network (like ACH) may result in loss of funds or refund fees charged by the banks.

3. Use the instructions obtained in Step 1 to accurately fill in all beneficiary details.

4. Include your unique deposit memo in the reference, payment message, and/or payment details field of your bank's transfer form. An incorrect or missing memo is the leading cause of delays. The memo is typically a nine-digit code (e.g. 123456789).

Please be aware that additional fees may be charged by banks in the transfer chain.

You are solely responsible for ensuring the accuracy of the transfer information you provide to your bank. Errors in account number or name may result in significant delays or loss of funds. Please check each time a deposit is initiated that the bank details are correct.

We cannot guarantee the exact processing time. Times can vary due to bank holidays, cut-off times and additional compliance reviews. We will credit your account as soon as we receive cleared, immediately-available funds and all necessary compliance checks are completed. Below are the estimated processing times for your reference.