Troubleshooting login issues

Bullish requires the following elements to create and secure your account:

1. Your password, and

2. Your Two-Factor Authenticator which include:

   1. A passkey

   2. TOTP (time-based one-time password) authenticator such Google Authenticator and Authy

They are required each time you log into your account. If you’ve lost access to your password you can start the account recovery process to reset it. If you’ve lost access to your 2FA(s) please contact Bullish Customer Support.

If you lost access to your passkey, you can register a new passkey. If your current passkey isn’t working properly, you can re-register it as a new one.

To register your passkey:

1. Go to log in page. 

2. Choose Register now next to Using a new passkey?.

3. Enter your email address and choose CONTINUE.

4. Check your email for the verification code. Go back to the login screen and enter the verification code.

5. Answer your security question and choose CONTINUE.

6. Enter a name for your passkey and choose CONTINUE.

7. Enter your password and choose CONFIRM to approve your new passkey.

8. In the passkey registration browser pop-up, choose Continue if you are using biometrics such as Face ID or a fingerprint. If you wish to use a different passkey method, choose Use a different device.

9. You will be redirected to the login screen with the pop-up message that your passkey has been created.

If you lost access to your TOTP authenticator app, you can recover it using the secret recovery key.

To recover your TOTP app if you are using Google Authenticator:

1. Open the Google Authenticator app.

2. Add a new account and choose Enter a setup key.

3. In the account details page, enter your email address and the secret recovery key.

4. Choose Add.

1. Go to log in page. 

2. Choose Recover next to Forgot your password?

3. Enter you email address and choose CONTINUE.

4. Check your email for the verification code. Go back to the login screen and enter the verification code.

5. Answer your security question and choose CONTINUE.

6. Enter your new password and choose CONTINUE.

7. Use your passkey for WebAuthn or your TOTP authenticator to approve this action.

8. You will be redirected to the login screen with the pop-up message that your passkey has been created.

If you forgot your password, and lost access to your 2FA, as well as the answer to the security question, please contact Customer Support via email.